Fruitfullife offers quality products and services to its customers. Please adhere to the following terms and conditions of purchasing all products from our online store.
Refund, Return and Exchange Policy
An exchange must be conducted within 5 days after the product has been delivered to the customer.
We do not allow refunds, unless an order is made and the order does not arrive due to unusual circumstances. However we permit our customers to make returns and exchanges if certain aspects are met with regards to their purchase. The following aspects are to be met for a return and exchange.
An order receipt must be sent to our email fruitfullifestore@gmail.com, with reasoning to why a return and exchange is being requested by the customer.
Customers will be liable to return courier costs, in relation to requesting product exchanges.
The product must be returned in the same condition it was delivered to the customer.
Products must be packaged and returned in their original boxes by customers.
We only arrange a return if a product arrives to the customer damaged or the wrong product is sent to the customer. Under such a circumstance the customer is required to send an email to fruitfullifestore@gmail.com to elaborate the status of product within 24 hours after delivery. No return will be arranged if the customer does not notify in due time. The email should include an order receipt and a justified image or a short video conveying the status of the product.
Customers are permitted to change their orders prior to them being shipped. Unfortunately, once the order is shipped a customer would have to apply for a return, leaving them liable for return courier cost.
Shipping Policy
Fruitfullife offers substantial shipping services through Fastway and Courier guy in South Africa.
Customers are assured a swift delivery service after their order has been processed. Orders will be dispatched and be delivered to the shipping address provided by our customer, by our delivery partners Fastway and Courier guy. Orders will take an average of 2 to working 7 days to be delivered depending on the customers shipping address. Shipping addresses which fall outside regular couriers’ delivery areas should expect delays in deliveries. Deliveries will be made on working days, which exclude weekends and public holidays. Customers should expect to receive tracking number within 2 to 3 days once they have made an order.
If a customer has not received a tracking number they should contact us on our email fruitfullifestore@gmail.com, and we will updated them on progress of their order. Our shipping costs begin at R90 and our free shipping starts at R990.
Privacy Policy
When visiting our site specific information will be collected relating to how you interact with our site, and relevant information which will allow us to process your orders. All information collected will not be disclosed to the public. The following list below will convey the data collected by our site from customers.
Customer identity: Customers will be required to provide their identity when ordering products from our site, such as their Name and Surname.
Email: When a customer wishes to make an order through our website they will be required to provide their email in order for them to receive updates on the delivery of their order. Customers will be provided an option to receive emails concerning product discounts and new product offerings on our website.
Billing address/Shipping address: Customers are required to provide a billing address, which will allow our courier partners to deliver their order to an address which suites them. However if the billing address is not identical to the shipping address, the customer must provide a shipping address to ensure they receive their order.
Contact number: Customers are also required to provide a functional contact number which will allow us to communicate with them. This will allow us to communicate with a customer in regards to providing them with any further information with their order.
Payment details: This includes credit and debit card numbers and other payment details in which customers may utilize to pay for their order on our website.
Minors
The Site is not intended for individuals under the age of 10. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with personal Information, please contact us at the address to fruitfullifestore@gmail.com request deletion.
Sharing Personal Information
We do not share any of our customer’s personal information, unless we have to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail fruitfullifestore@gmail.com
Terms Of Service
By browsing and purchasing from our site, you are engaging in our “Service” and agreeing to be bound by our terms and conditions set forth below. These Terms of Service will apply to all users of the site, including browsers, vendors, customers, merchants, and/or content contributors. You may not access the website or use any services if you do not agree to all of the terms and conditions of this agreement.
We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Section 1 Fuitfullife online store terms
You warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have granted us permission to let any of your minor dependents to use this site, by agreeing to these Terms of Service.
You are not allowed to use our products for any improper or prohibited purposes, and you are not allowed to break local laws by using the Service (including but not limited to copyright laws).You must not transmit any worms, viruses, or other disruptive codes concerning our site.Your Services will be immediately terminated if any of the Terms are broken or violated.
Section 2 General conditions
For any reason at any time, we have the right to refuse service to anybody.You acknowledge that your content (except credit card information) may be transmitted over a variety of networks and entail (a) transmissions; and (b) modifications to comply and adapt to the technological requirements of connecting networks or devices. Whenever credit card data is transferred over networks, it is always encrypted.
Without our prior written consent, you undertake not to modify, copy, distribute, transmit, publicly display, publicly perform and commercially exploit our service.
Section 3: Information Reliability, Completeness, and Timeliness
If any information provided on this website is not reliable, full, or up to date, we disclaim all liability. Unless otherwise specified, the content on this website is intended for general information purposes only, and should not be relied upon or used as the only basis for making decisions without first contacting primary, more reliable, complete, or timely sources of information. You take full responsibility for any risks associated with any reliance you put on the data on this website.
Some historical data might be present on this website. Historical material is provided solely for your reference and is, by necessity, not current. Although we reserve the right to make changes at any time, we are under no obligation to update the content of this website. You acknowledge that it is your duty to keep track of updates to our website.
Section 4: Changes to the Service and Pricing
Unannounced price changes could occur for our products.We retain the liberty to modify or stop providing the Service (or any feature or material within) at any time and without prior notice. Any time the Service is altered, its pricing is changed, it is suspended, or it is discontinued, we won’t be responsible to you or any third parties.
Section 5 – Products and Services (if applicable)
Certain goods or services might be in short supply and can only be returned or exchanged in accordance with our return policy.Every effort has been made to ensure that the colors and photographs of our products displayed in the store are as accurate as possible. We cannot guarantee that any color you see on your computer screen is accurately represented.We reserve the right, but are under no obligation, to restrict who is eligible to purchase our products or use our Services. Any quantity restrictions on the goods or services we provide are subject to our discretion. All product descriptions and prices are subject to change at any time and without prior notice, at our sole discretion.We make no guarantees as to whether any goods, services, details, or other content you get will live up to your expectations, and we make no guarantees regarding the accuracy of information you’ll find through our services or that any mistakes will be fixed.
Section 6: Authenticity of Account and Billing Information
Every order you place with us may be rejected by us at our discretion. We have the right to restrict or discontinue sales to one individual, one household, or one order at our sole discretion. These limitations may apply to orders made using the same credit card, the same billing address, the same shipping address, or orders made by or under the same customer account. If your order is modified or canceled, we may seek to reach you by phone, email, and/or the billing address/phone number you provided when you placed the order. Orders that seem to have been placed by dealers, resellers, or distributors, in our sole discretion, may be restricted or prohibited.
For any purchases made at our site, you pledge to provide current, complete, and accurate account and purchase information. This involves updating your account information, such as your email address, contact numbers and your credit card or debit card details. This is necessary for us to process your transactions and get in touch with you.
Section 7 – Third Party-Links
Any loss or damages resulting from the acquisition or use of products, services, resources, content, or any other transactions made in conjunction with any third-party websites are not our responsibility. Therefore, before you enter into any transaction, please carefully research the third party’s rules and practices to ensure that you are familiar with them. All issues, claims, worries, or inquiries regarding items from third parties should be addressed to the third party.
Section 8 – User Comments, Feedback And Other Submissions
You concur that if you send us unsolicited innovative ideas, proposals, plans, or other materials (collectively, “comments”), whether online, by email, by postal mail, or otherwise, whether at our request (for example contest entries), or without our request, we may use, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are not and never will be obligated to (1) keep any comments private; (2) compensate for any remarks; or (3) reply to any comments.
We may review, edit, or remove information that, in our sole opinion, is offensive, threatening, defamatory, libelous, pornographic, obscene, or that infringes any party’s intellectual property or these Terms of Service. You acknowledge that you will not post anything that infringes on anybody else’s copyright, trademark, privacy, or other proprietary or personal rights. You further undertake that your comments won’t contain any defamatory, illegal, threatening, or otherwise objectionable content, as well as any malware that could in any way impair the functionality of the Service or any website connected to it. You may not impersonate someone else, use a fraudulent email address, or otherwise deceive us. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 9 – Errors, Inaccuries And Omissions
On rare occasions, material on our website or in the Service may have clerical or other errors, inaccuracies, or omissions that may pertain to product descriptions, costs, special offers, promotions, transit times, and availability. We are entitled at any time without prior notice, to correct any mistakes, inaccuracies, or omissions, and to change or update information or cancel orders if any information of our service or any related website is erroneous (including after you have submitted your order).
Section 10- Prohibted Uses
You are forbidden from utilizing our website or its content in addition to other restrictions outlined in the Terms of Service. Infringing upon or violating our intellectual property rights or the intellectual property rights of others includes: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other kind of of malicious codes that will or may be used to interfere with the functionality of the Service or of any related website, (h) to acquire or track the private information of others; in aim to spam, phish, pharm, pretext, spider, crawl, or scrape , which interefers with the security features of our service. If you violate any of the banned behaviors, we retain the right to stop letting you access the Service or any connected website.
Section 11 – Changes To The Terms Of Services
On this page, customers can always consult the most recent version of the Terms of Service.By publishing updates and changes to our website, we retain the right to amend, modify, or rewrite any portion of these Terms of Service at any time. It is your duty to often review our website for updates. Any modifications to these Terms of Service that are posted after you first use our website or use the Service indicate your acceptance of those modifications